Joining a founder-led fast-growth technology company as an outside CEO isn’t an easy task. WhileSteve Munfordhad prior experience in taking the helm at founder-led companies, he started his current role as CEO of global identity verification providerTrulioojust as countries were locking down at the start of the COVID-19 pandemic. Further complicating his new role was that when Steve joined, Trulioo was embarking on an effort to scale go-to-market and product distribution across multiple geographies.
In today’s episode of Growth Journeys, Amol speaks with Steve about how he has approached global operations at Trulioo at a time of exponential growth. He takes us through Trulioo’s strategy for understanding the nuances of the various new end-markets that it serves as it scales, and how Trulioo’s customer base is integral to how the company prioritizes go-to-market channels. Steve also provides us his best practices for building trust, communication and preserving a culture across a rapidly-growing multi-geo organization. Steve shares how Trulioo leveraging its core mission of empowering all seven billion people on the planet to participate in the global economy as a north star for its growth journey.